More Features than any Other Storefront
The Shopping Experience
General Storefront Features
- Completely customizable look and feel
- Integrated customer rewards program
- Conversion-optimized structure
- Amazingly simple shopping flow
- Constantly present summarized shopping cart
- Mailing list sign-up on every page
- Suggestion box
- Integrated banner ad system for internal or external ads
Product Features
- Unlimited Products
- Unlimited pricing levels with default pricing
- Complex product options with cross-select styles
- Sale pricing by price level with auto start/end dates
- Kit assembly and auto separation (no physical kitting necessary)
- Full inventory controls with overrides, exceptions and backordering
- Fully customizable product landing pages
- Product purchase, lead generation, and “as low as” features
- “You build it” cross-sell
- Auto “Customer also bought” cross-sell
- AJAX add to cart
- Multi-image product pages
- Product categorization jumping
- Product alternate images (can be Flash movies)
- Unlimited downloadable docs per item
- Tell a friend
- Product Customization
- Product Builder for complex items
- Product ratings
- Product reviews
Product List and Navigation Features
- Unlimited product categories
- Unlimited category nesting levels
- Smart build (never displays categories that don’t have active items)
- “Quick buy” enables inline add to cart for seamless shopping flow
- Fully customizable product list pages
- Advanced product sorting and filtering
- Page size options
- AJAX add to cart
Search Features
- Simple-to-use “categorization integrated” text search
- Search within search
- Really fast
- Name/description/keyword lookup
- Product codes override search, jump to product
Cart Features
- Clean, organized shopping cart
- Update/Add/Remove gift wrapping and gift message
- Easy modify and remove items
- Integrated shipping rate and time estimator
- Full order summarization once destination zip/postal code and shipping method selected
- Fully customizable look & feel
Checkout Features
- Easy three-step process
- Move forward and backward without starting again
- Multiple gift card redemption using AJAX with verification
- Coupon verification with help messages
- Optional “Remember my address”
- Optional “Remember my payment methods”
- Fully customizable look and feel
Content Page Features
- Create unlimited content pages and landing pages
- Advanced modules for landing pages
- Easy integration of questionnaires
- Add flash, images, documents
- Easy site interlinking
- Contact forms
Account Management Features
- Exceptional “My account” area
- Multiple news/e-mail list subscriptions
- Address book with defaults and address updates
- View and track active orders
- View order history
- Update passwords and e-mail address
Wish List and Registry Features
- Quick “Add to wish list”
- Easy wish list management
- Bond shipping address to list
- Quick “Mail my list” functionality
- Customizable auto-generated e-mail
- Registry displays previous purchases
- “Shop the registry” easy link back to registry
Coupons and Gift Certificates
- Coupons per category or exclude category
- Discount or dollar and/or free shipping coupons
- Auto-generate gift certificates
- Gift card loads to customer account balance
And much much more...
Drive Your Business
Marketing Features
- Pages are search engine friendly
- Easily track and compare with marketing campaigns
- Integrate with BizRate, Shopping.com, Shopzilla.com and other shopping portals
- Manage e-mail lists with fast export to Constant Contact and Exact Target
- Create limited time offers and promote through easy-to-manage landing pages
- Re-route pages based on source
- Create unlimited competitive sites with unique pricing, segmented catalogues
- Create microsites targeted at customer types
- Expand product lines into new areas and build new sites to support them
- Build partner sites then create relationships with high-volume parallel interest sites paying sales commissions
- Auto-generated wish list reminder e-mails
- Auto-generated account balance reminders
- Integrated affiliate sales tracking
- Leverage shared coupon codes to drive e-mail traction
- Product review/ratings e-mails shortly after shipment request customers to share their experiences
- Easily segment e-mail lists by purchased product categories, dump to Excel with advanced data regarding client purchase history
- Advanced internal view/conversion/sell-through reporting of products and categories for quick marketing decision-making
- Auto-generated XML sitemap for search engines
Analytics
- Completely integrated with Google Analytics and pay per click, enabling monitoring of item movement, advanced segment reporting and ROI reporting
- Monitor site traffic via easy-to-understand graphs
- Understand visitor origins via geographic traffic reports
- Keep an eye on sales numbers via revenue reports and compare date ranges in graph format
- View top viewed/purchased items
- View traffic by browser type, screen resolution, connection speed
- View traffic by source and gain perspective on how your site is positioned
- E-commerce reporting helps you gain a solid understanding and enables you to do segment comparisons
Managing Your Stores
The Dashboard
- Completely customizable
- Widget-driven
- Summarize information based on user responsibility
- Drill through to reports, interactive worksheets, orders etc.
- Manage per user
Order Management
- Advanced order segmentation
- Tab controls to order parts
- Flip across orders quickly per tab
- Customizable order status
- Workflow queues from status
- Fully integrated credit card payment process
- Park/refund/cut orders
- Manage returns
- Drill through to client profile
- View inventory levels by location
- Manual package and tracking creation
- Automated order completion/hold status based on warehouse integration
- Easily edit billing/shipping/shipper/payment information
- Add notes for internal/client/warehouse viewing
- Advanced fraud rules and instant authorization
- Suspicious order authorization/escalation workflow
- Fully customizable
Company Management
- Define companies/groups/departments hierarchy
- Create user profiles
- Define spending accounts and cost centres and bond to hierarchy
- Define spending limits by hierarchy
- Create billing accounts and pre-store external billing numbers and credit cards
- Expose entire company manager through front-end storefront for decentralized management by clients
- Define pre-store billing and shipping addresses and rules of where users can ship
- Bond companies to stores, catalogue access and price levels
- Fully customizable
Advantage WebStore Management
- Define groupings for stores
- Create unlimited number of stores
- Create A/B sites, and staging sites for internal testing and review prior to launch
- Give each store a unique look – select from templates that you can create, modify and reuse
- Bond domains to stores
- Bond catalogues to stores
- Define the categorization model per store
- Bond price levels to stores
- Define stores as public access, private access (B2B)
- Link each store to a unique Google Analytics account or share one account across multiple stores
- Create and manage content pages for each individual store through advanced visual page designer and simple-to-use asset manager for Flash files, images, pdfs, etc.
- Assign payment gateway accounts to each individual store or use one account across many stores
- Supports many leading payment gateways such as PayPal’s Payflow, Authorize.Net, Beanstream and Moneris
- Extendable to connect to any standards-based payment gateway
- Fully customizable
Template Management
- Create/edit unlimited number of site templates
- Completely tag-based for easy use
- Use templates across many stores
- Define assets for template that can be overridden per store
- Define advanced criteria about each template
- Configure repeating areas and complex designs for product navigation
- Create/edit templates for product pages
- Create/edit templates for product list pages and list item output
- Create/edit templates for shopping cart
- Create/edit templates for checkout pages
- Create/edit templates for order confirmation page/invoices
- Fully customizable
Product Management
- Easily filter and segment product list by shopping category/keyword search/item number/catalogue/status
- Visual product index
- Quickly tab through various product management tools
- Jump back and forth through products using these tools
- Manage images and unlimited alternates as images or Flash movies
- Attach sound files to items (e.g., CD song playlists)
- Define hidden keywords in page tags for SEO to use in internal searches
- HTML editor for item descriptions
- Define two levels of SKU
- Configure products as available for backorder
- Set product status at two levels (front end and back end)
- Easily manage default pricing, sale pricing and start/end dates
- Configure multiple levels of product prioritization for storefront sorting
- Bond items to questionnaires for lead generation
- Define product searchability
- Set tax rules per product
- Set pricing per price level with default override
- Set sale pricing and start/end dates per price level (each store can sell for different prices ¬– some on sale, others not)
- Set options for products and define prices for options, including charge for automated option pricing based on default
- Set inventory levels per product, options per location, and store costs and overage charges for larger items
- Bond SKUs to each option
- Track whether items reduce in number during order process
- Override inventory feeds per SKU as required
- Assign items to categorization via super-fast tree structure manager – create categories on the fly as required (no back and forth with category manager)
- Define cross-sell items through slick search and bond interface
- Bond products to drop ship vendors for proper workflow queue management after orders are received
- Bond products to multiple catalogues enabling simple assignment of products to stores
- Define customization options for items, including logos with optional select (great for promotional products and ASIs or custom jerseys)
- Tie documents to product for download (.doc and .pdf)r, such as spec sheets, detailed product brochures and printable pages
- Fully customizable
Category Management
- Create navigational structure
- Bond shopping categories to structure
- Define top-level categories
- Override alpha sorting
- Define keywords for categories for SEO
- Create any number of category models (each store can offer unique suite of products)
Catalogue Management
- Create unlimited catalogues and nest them in groupings for easy organization
Product and Inventory Imports
- A truly advanced product import wizard builds your entire product list, categorizes and catalogues every item, and automatically sizes product images and alternate images
- Review import status, including reporting of errors so you can easily fix feeds
- View import history and pull up past feed files to quickly edit
- Recognize new items, changes to items and removals through import listings
- Simple download of template files
- Import SKUs and item quantities to release back orders and update inventory levels (can be automated through web services or SSIS packages as required)
- Bond back-end systems to update default prices and price level pricing
Kit Management
- Create bundles of items and define each item’s unique price within bundle
- Kits monitor lowest inventory levels to ensure that they oversell
- Kits decompile at order time so no warehouse reconfiguration is necessary
- Easy and fast kit manager makes creation simple (includes conversion, inventory levels and product views to help you bundle slow sellers with fast sellers)
Shipping Management
- Define zip/postal zones
- Set up shipping methods
- Tie methods and rates to zones
- Configure pricing based on various rules including weight, dollar value, item count
- Set up free shipping methods and pick up zones for retail store or warehouse pickup orders
- Bond shipping structures to stores – stores can share rates and structures or have their own setup (good for creating competing sites)
Oversize Item Management
- Define oversize type items that incur additional shipping fees
- Bond oversize types to shipping methods and set rates (different rates can be applied to express shipping)
- Create rate groups and bond them to stores (each store can have different oversize fees)
Drop Ship Vendor Management
- Define third-party shipping companies and order communication rules
- Bond items to drop ship vendors to ensure that order item information is routed to the correct fulfillment provider
- Assign multiple vendors per item with prioritization
- Monitor vendor response time to ensure service levels are met
User/Access Control Management
- Define system user group types
- Enable group access to tools and tool privileges
- Create system users and assign them to groups
- Assign users to stores (allow different users to manage different stores)
- Easily allow or deny access to users
Coupons and Gift Card Management
- Create an unlimited number of coupons and gift certificates
- Set coupons as single or multiple use
- Create your own codes (system verifies as unique) or system can assign codes
- Define percentage or dollar discounts and minimum order values
- Define free shipping options
- Create gift certificates en masse and export to Excel for gift card creation
- Search and filter coupons and gift certificates quickly through advanced grids
- Define store access of codes
- Define coupon restrictions to groups of items
- Define company access to coupons (i.e., restrict use to B2B accounts)
Questionnaire/Survey Form Management
- Create questionnaires on the fly
- Define questions and answer types (radio, checkbox, drop down, text box, text area)
- Define answers for multiple choice questions
- Set up e-mail forwards of survey submissions
- Save results to database for export to Excel
- Easily drop questionnaires onto content pages or bond them to products for lead generation
Import/Export Functions
- Full import/export functionality available for every aspect of customer data
- Order export process
- Product file export process
- Customer export process
- Survey export process
- Coupon import/export process
- Tracking number import process
- Inventory import process
Customer Enquiry Management
- Fully functional enquiry management workflow process
- Assign incoming enquiries to specific users
- Auto-assign incoming enquiries to specific users based on enquiry subject
- Auto-freeze orders based on enquiry order number and subject requiring changes to open orders
- Create “fast answers” for commonly asked questions with tag-based customer and support person information
- Historical reporting of enquiries (including times to complete and by whom)
Management Reporting
- Various reports help management understand work queues and bottlenecks
- Managers can keep a high-level view of their responsibilities
- “My responsibility” reporting on tasks such as fraud checking, problem order management, cuts and returns
Executive Reporting
- Gain overview of operations
- Gain a trend perspective on sales by store, category, catalogue, etc.
- Review product administration (ensure that all items are selling, and all pages are being viewed and converting)
- Make pricing decisions, mark down choices, sort items differently to stimulate movement